Last updated: 4 July 2025
At Stair Nosing UK, we’re dedicated to providing quality products and a smooth shopping experience. If you're not completely satisfied with your purchase, we’re here to assist.
Returns
You may return items within 14 days of receiving your order. To be eligible for a return:
-
Items must be unused, in original condition, and in the original packaging
-
Proof of purchase (e.g., receipt or order confirmation) must be provided
Non-returnable items include:
-
Gift cards
-
Custom or personalized products
-
Items marked as final sale or clearance
To begin the return process, please contact us using the details at the end of this policy. Our team will guide you through the next steps.
Return address:
121 Woodfield Road, Balsall Heath,
Birmingham, England, B12 8TE, United Kingdom
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
Refunds
Once your return is received and inspected, we’ll notify you regarding the approval of your refund. If approved:
-
Refunds will be issued to your original payment method
-
Processing typically takes up to 5 business days, depending on your payment provider
-
Original shipping fees are non-refundable, unless the return is due to an error on our part
Exchanges
We only replace items if they are defective or damaged. If you’d like to request an exchange, please contact us using the details below.
Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.
Restocking Fees
We do not charge restocking or cancellation fees.
Order Cancellations
Orders can only be cancelled before they are processed. If your order has already been shipped, cancellation is no longer possible. In that case, please follow our return process once the item is received.
Need Assistance?
We’re here to help with any questions or concerns.
Customer Service Hours:
Mon - Fri: 9:00 to 5:00 pm GMT
Email: sales@stairnosinguk.co.uk
Phone: +447398998101
BUSINESS INFORMATION:
Stair Nosing UK is operated by Wolf Supplies Ltd,
a company registered in United Kingdom.
Company Number: 16070029
Address: 121 Woodfield Road, Balsall Heath,
Birmingham, England, B12 8TE, United Kingdom