This Privacy Policy outlines how Stair Nosing UK (“we”, “our”, “us”, or the “Site”) collects, uses, and discloses your personal information when you visit our website, make a purchase, use our services, or otherwise interact with us (collectively, the “Services”). The terms “you” and “your” refer to all users of our Services, including customers, site visitors, and other individuals whose information we collect in accordance with this policy.
Information We Collect and How We Use It
We collect personal information through various means depending on your interactions with the Site. This information is used to provide services, communicate with you, enhance user experience, comply with legal obligations, and protect our rights.
Information You Provide
We may collect the following information directly from you:
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Contact Information: Name, address, phone number, and email.
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Order Details: Billing and shipping addresses, payment confirmation, contact details.
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Account Credentials: Username, password, and security details.
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Customer Support Data: Any information shared during communication with us.
Please note: Providing certain personal data is necessary to access specific features on the Site.
Information We Collect Automatically
We may collect “Usage Data” through cookies and similar technologies, including:
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Device type and browser
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IP address
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Network information
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Interaction details with the Site
Information from Third Parties
We may receive data from third-party services such as:
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Platform providers (e.g., Shopify)
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Payment processors
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Marketing and analytics partners
Use of Personal Information
We may use your information for purposes including:
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Fulfilling orders and processing transactions
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Providing shipping, returns, and customer support
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Sending marketing communications and promotional offers
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Improving our website and services
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Detecting and preventing fraud or misuse
Cookies
We use cookies to support functionality, analyze traffic, and personalize your experience. You can control cookie settings via your browser, but disabling cookies may affect site performance.
Disclosure of Personal Information
We may share your data with:
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Vendors and service providers who support our operations
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Advertising and marketing partners (with consent where required)
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Affiliates within our company group
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Legal authorities, as required by law
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Parties involved in mergers or acquisitions
We do not sell or share sensitive personal information without your explicit consent.
External Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage reviewing their individual policies.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. Please contact us if you believe a child has provided personal information.
Data Security and Retention
We implement appropriate security measures, but no system is entirely secure. We retain your data only as long as necessary for legal and business purposes.
Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Request deletion or correction
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Receive a copy of your data (data portability)
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Opt out of marketing communications
To exercise your rights, please contact us using the information below.
International Users
Your data may be transferred to and processed in countries outside your own. We implement safeguards where required to protect such transfers in accordance with applicable laws.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can reach us at:
Customer Service Hours:
Mon - Fri: 9:00 to 5:00 pm GMT
Email: sales@stairnosinguk.co.uk
Phone: +447398998101
BUSINESS INFORMATION:
Stair Nosing UK is operated by Wolf Supplies Ltd,
a company registered in United Kingdom.
Company Number: 16070029
Address: 121 Woodfield Road, Balsall Heath,
Birmingham, England, B12 8TE, United Kingdom